Property Owner FAQs

We specialise in property management services for both market rent and affordable housing. Our goal is to provide rental solutions that align with your investment needs while supporting the community by offering affordable homes to Canberrans in need. We take care to ensure that your property is rented to the most suitable and eligible tenant. For more information, please contact us directly.

Yes, we can assist with payments for rates, land tax, body corporate fees, and water. Upon signing the management agency agreement, you will receive a link to the necessary redirection forms. Once the invoices are sent to our agency, we will process the payments on your behalf. Electronic copies of these invoices will also be attached to your statements for your records.

Yes, this will be emailed at the end of each financial year. You can also request a copy at any time of the year.

You will have a Property Manager assigned who will be your main point of contact. You will receive their direct line and email.

Alternatively, you can reach out to us via phone on 1300 208 828 or via email on enquiries@homegroundcanberra.com.au.

A member of our team will manage your property should your dedicated property manager be on leave. You will never be without a point of contact, and these details will be emailed to you with plenty of notice, where possible.

You will find all the information required on the following links:

• Incentives to provide rental housing – ACT Government
• Exemptions | ACT Revenue Office – Website

For more information, feel free to contact us directly.

Yes, for more information on management fees and services, please contact our office at enquiries@homegroundcanberra.com.au or call us on 1300 208 828.

Landlord insurance is an essential safeguard for property owners. It provides coverage for potential risks, such as loss of rental income and damage caused by tenants, which can otherwise result in significant financial setbacks. By having landlord insurance, landlords can protect their investment, minimise unforeseen risks, and enjoy peace of mind. It’s a proactive step to ensure stability and security. Consider reaching out to your current insurance provider to explore the options available and find a policy that meets your needs.

Rental payments are collected on a weekly, fortnightly, or monthly basis, depending on the tenant’s preferred payment schedule. However, it is mandatory for rent to be paid in advance, with the first payment due prior to the start date of the tenancy agreement. This ensures a smooth start to the tenancy and maintains clarity in financial arrangements between tenants and landlords.

We process landlord payments twice a month: mid-month, typically on the 15th, and on the last working day of the month, on the last day. Landlords have the flexibility to choose whether to receive payments twice or once a month. Upon signing the Management Agency Agreement, you can inform your property manager of your preferred payment schedule.

Please note that if the payment date falls on a weekend or public holiday, the payment may be processed one or two days earlier. This ensures timely and consistent payments.

Your property manager will inspect your investment approximately three (3) months into the tenancy and then every six (6) months going forward. This is in line with the Residential Tenancies Act (1997), Allowance for General Inspections. The purpose of the inspection is to ensure that the property is being well-maintained and to assess any routine maintenance requirements. Your Property Manager will send a copy of the report with notes on any maintenance that may be required.

During a tenancy – ACT Government please refer to this website for more information on urgent repairs.

A smoke alarm installed at premises subject to a residential tenancy agreement must comply with Australian Standard 3786, be functional, be installed on or near the ceiling, and be hard-wired. A smoke alarm must be installed in the premises, subject to a residential agreement:

• In each storey of the premises containing a bedroom.
• In every corridor or hallway associated with a bedroom.
• If there is no corridor or hallway, between each part of the premises containing a bedroom and the remainder of the premises.
• In each storey of the premises, not containing a bedroom.
• A compliance certificate needs to be supplied annually.

A fee may be charged subject to the management fee you choose to sign up with. There is a notice period of 30 days that needs to be provided unless mutually agreed upon.

Yes, our leasing agent shortlists the most suitable candidate/s, and you will have a say as to who you wish to approve for tenancy.

Please see link on notices required – Ending a tenancy – ACT Government – This link also provides information on notices that the landlord can provide.

Yes, rent reviews are conducted on an annual basis. Rent increases are suggested based on Consumer Price Index (CPI) data and aligned as closely as possible with the intended dates for issuing a notice. Tenants are required to receive a written notice of rent increase at least 8 weeks in advance. It’s important to note that rent can only be increased once within a 12-month period, ensuring transparency and compliance with regulations.

Yes, only if the property has a separate water meter that can be accurately measured and a water bill provided, the tenant will be billed for water usage.