If you’re reading this, something isn’t right with your current property manager. Maybe it’s the unreturned calls. The inspection reports that never arrive. The feeling that your investment property is just another number on someone’s list.
You’re not alone. It’s one of the most common frustrations for Canberra landlords – and it’s one of the biggest reasons property investors switch agencies.
The good news? Switching is far easier than you think. And with HomeGround, you’re not just getting a new property manager – you’re getting a better experience, potential tax savings, and the chance to make a genuine difference in your community.
Sound Familiar?
Most landlords don’t switch on a whim. They switch because they’ve been let down – often more than once. Here are some of the most common complaints we hear from investors making the move to HomeGround:
“I can never get hold of my property manager.”
Poor communication is the number one reason landlords leave their agency. Calls go to voicemail. Emails sit unanswered for days. You’re left chasing updates on your own investment. It shouldn’t be this hard.
“My property manager keeps changing.”
High staff turnover is a constant problem in property management. Just when you’ve built a relationship, your point of contact moves on. The new person doesn’t know your property, your preferences, or your tenants. You’re back to square one.
“Maintenance issues drag on for weeks.”
Unresolved repairs frustrate tenants and put your asset at risk. Left unattended, minor issues become costly problems – and good tenants start looking elsewhere.
“I’m paying too much in fees and land tax.”
With Canberra’s rising land values, your land tax bill may be eating into your returns more than ever. Most agencies can’t help with that. We can.
Why Landlords Are Choosing HomeGround
HomeGround Real Estate Canberra isn’t your typical agency. We’re a social enterprise of CHC Australia, Canberra’s largest community housing provider, with over 25 years of experience in housing management. Every dollar of profit we generate is reinvested back into affordable housing for Canberrans.
When you list with HomeGround, you get:
- Personalised, boutique service – a dedicated property manager who knows your property, your tenants, and your goals.
- Proactive communication – regular updates, responsive service, and no chasing required.
- Competitive management fees – starting from just 7%, with free advertising on Allhomes.
- Thorough tenant vetting – we carefully screen every applicant to protect your investment and minimise vacancy.
- Access to ACT Land Tax Exemption – Eligible landlords can receive a 100% land tax exemption, a tax-deductible donation receipt for rent foregone, and an additional 10% Capital Gains Tax discount.
- Purpose beyond profit – your investment supports more affordable housing for Canberrans who need it most.
Switching Is Easier Than You Think
Many landlords put up with poor service because they think switching is complicated. It’s not. You don’t need to wait for your lease to end. Your tenants won’t be disrupted. And we handle the heavy lifting.
Here’s how it works:
- Get in touch. Call us or fill out the form below for a free, no-obligation chat. We’ll give you a rental appraisal and show you exactly what you could save – including potential land tax savings.
- Sign up with HomeGround. Once you’re ready, we’ll prepare a management agreement. You then provide written notice to your current agent.
- We take care of the rest. We coordinate the full handover – transferring your lease documents, bond details, inspection reports, and financial records. Your tenants are notified and updated with new payment details.
- You’re with HomeGround. The whole process can be completed in less than 10 days. That’s it – better service, better returns, and a property manager who actually picks up the phone.
Ready to Make the Switch?
Whether you want market rent management with a purpose, or you’re interested in the land tax exemption scheme, we’d love to have a chat. Contact us today for a free rental appraisal and find out how much you could save.
No awkward conversations with your old agent. No disruption to your tenants. No gap in management. Just a smooth, stress-free switch.
No awkward conversations with your old agent. No disruption to your tenants. No gap in management. Just a smooth, stress-free switch.
Could You Be Saving Thousands on Land Tax?
HomeGround is an approved provider of the ACT Government’s Affordable Community Housing Land Tax Exemption scheme. If you choose to offer your property at less than 75% of market rent to an eligible tenant, you could receive:
- 100% land tax exemption.
- A tax-deductible donation receipt for rent foregone.
- An additional 10% Capital Gains Tax discount (60% total) after three years.
- Carefully vetted tenants with verified income and strong rental history.
For many Canberra landlords, the land tax savings alone can offset the rent reduction – meaning you could pay less tax, keep a reliable tenant, and support someone in your community, all at minimal impact to your hip pocket.
Get started with HomeGround Real Estate Canberra